COAS Directs World-Class Management Standards In Nigerian Army Hospitality Enterprises

COAS Directs World-Class Management Standards In Nigerian Army Hospitality Enterprises

The Chief of Army Staff (COAS), Lieutenant General Waidi Shaibu, has underscored the imperative of adopting world-class management standards across Nigerian Army hospitality businesses, stressing that excellence in service delivery is critical to sustainability and institutional credibility.The COAS made this call on Tuesday, 3 February 2026, at the opening ceremony of the Army Headquarters Department of Special Services and Programmes (DSSP) Annual Army Officers’ Mess and Suites Stakeholders Conference 2025, holding in Abuja.

The conference, themed “Conforming to World-Class Management Standards for Sustainable Nigerian Army Hospitality Businesses,” convened key stakeholders, industry professionals and subject-matter experts to deliberate on strategies for enhancing the quality, efficiency and competitiveness of Nigerian Army hospitality services.

Lieutenant General Shaibu commended the DSSP for implementing progressive initiatives that have repositioned Nigerian Army hospitality assets in line with global best practices. He acknowledged the impact of subsidised services provided by the Army Officers’ Mess and Suites, noting that these initiatives have improved service delivery, encouraged innovation in hospitality management and fostered inclusiveness and diversity in customer engagement.

Represented by the Chief of Logistics (Army) Major General Adekunle Adeyinka, the COAS urged participants to draw inspiration from his command philosophy, which is anchored on advancing the transformation of the Nigerian Army into a more professional, adaptable combat ready and resilient force capable of decisively discharging its constitutional responsibilities within a joint and multi agency environment.

He further urged the Chief of Special Services and Programmes and his team to continue exploring emerging opportunities within the hospitality industry to enhance service standards and strengthen the operational effectiveness of Army Officers’ Mess and Suites, as well as other Nigerian Army hospitality establishments nationwide.

Lieutenant General Shaibu expressed profound appreciation to the President, Commander-in-Chief of the Armed Forces, President Bola Ahmed Tinubu, GCFR, for his consistent strategic guidance and unwavering support to the Nigerian Army. He reaffirmed the unalloyed loyalty of officers and soldiers of the Nigerian Army to the President, the Constitution and the Federal Republic of Nigeria.

Earlier in his remarks, the Chief of Special Services and Programmes (CSSP), Major General Aminu Garba, stated that the Department has remained steadfast in its efforts to reposition Command Guest Houses for improved service delivery, operational viability and customer satisfaction. He expressed gratitude to the COAS for his sustained support, which has translated into notable improvements in quality management practices and customer retention across Army Officers’ Mess and Suites.

The conference attracted Principal Staff Officers from Army Headquarters, senior officers, heads of Nigerian Army establishments, representatives of Command Guest Houses management nationwide, as well as general managers, managing directors and chief executive officers from the hospitality industry, among other participants.