Presidential Aide Attacks Innoson Motors On Twitter

Presidential Aide Attacks Innoson Motors On Twitter

Yesterday, Mr Joe Abah, the Director-General, Bureau of Public Service Reforms, took to Twitter to inform car maker Innoson Motors of the troubles his IVM SUV is currently having.

“Sadly, after 2 & half years, the @innosonmotors jeep has started giving wahala. Overheating last week. Now gearbox,” Abah said.

Sadly, after 2 & half years, the @innosonmotors jeep has started giving wahala. Overheating last week. Now gearbox. pic.twitter.com/DauzSIThww

— Dr. Joe Abah (@DrJoeAbah) September 15, 2016

Not long after, the company replied his tweet, implying that he was laying complaints through the ‘wrong’ channel.

“Good day @DrJoeAbah, we are indeed sorry abt the probs ure facing wt d SUV, Pls do contact us thru the right channel,” Innoson said, and then provided the numbers to call, and also an email address.

Good day @DrJoeAbah, we are indeed sorry abt the probs ure facing wt d SUV, Pls do contact us thru the right channel https://t.co/pwWvBQvef0

— Innoson Motors (@innosonmotors) September 15, 2016

2. We resolve Customer complaints thru 08030889955. Speak to our rep or send ur complaints 2 sales@innosonmotors.com https://t.co/pwWvBQvef0

— Innoson Motors (@innosonmotors) September 15, 2016

This exchange sparked a debate on social media, with people wondering if the Presidential Aide was trying to kill the company’s image?

For some, Innoson Motors’ reply smacks of arrogance; a customer has the right to lay complaints through any channel.

@innosonmotors, I detect arrogance 2 @DrJoeAbah 's complaint. This man was 1 of d 1st 2 promote your brand. He is an unofficial Ambassador.

— Lucky 'Jide' Salu (@jidesalu) September 15, 2016

@innosonmotors @DrJoeAbah
A company wit excellent customer service wouldn't describe it's Twitter handle as wrong channel of communication.

— Deji Teye (@mydeji247) September 15, 2016

@BabaAdeB @DrJoeAbah @innosonmotors my faulty Lumia720 was replaced via a communication which started from twitter & I was called from India

— Adekunle Ayo 1304 (@ayusaddy) September 15, 2016

@innosonmotors @DrJoeAbah unfortunately the world has moved on. Customer complaints should be accepted through all communication channels

— Baba Bayo (@BabaAdeB) September 15, 2016

And those who feel Abah’s complaint would discourage potential buyers from patronising the company.

@DrJoeAbah @innosonmotors So the best way to tell Innoson is to post it on social media? You try

— #publicservant (@JenniferOgoo) September 15, 2016

@DrJoeAbah @innosonmotors Go to the coy and complain not on social media. Are you killing the biz or improving it? Nigerians!

— Vera Raphaels (@Verasweets) September 15, 2016

@DrJoeAbah @innosonmotors Is two and half years not long enough. Does the car go for servicing? Why demarketing us Ogah. We just started.

— ThankGod Ukachukwu (@tksilicon) September 15, 2016

However, Abah revealed that he had mentioned “how brilliant the car is”.

“Sadly my first complaint will soon become an APC/PDP thing. SMH!” He said, adding, “Some people just delight in bad news. The @innosonmotorswill be fixed. 2&half yrs not bad for a first attempt.”

Kai! Some people just delight in bad news. The @innosonmotors will be fixed. 2&half yrs not bad for a first attempt. pic.twitter.com/nCPIkz8fh7

— Dr. Joe Abah (@DrJoeAbah) September 15, 2016

I've chronicled here how brilliant the Innoson has been since I've had it. Sadly my first complaint will soon become an APC/PDP thing.SMH!

— Dr. Joe Abah (@DrJoeAbah) September 15, 2016

Recently, there were claims that the top automobile company closed shop due to an inability to secure funds to buy materials needed for vehicle production, but the company’s management released a statement, shutting down that claim. However, it admitted to it is facing challenges in securing funds at the forex market which in turn slowed down production.